I have always been a problem solver and loved designing, but it took me some time to discover UX. Before that, I did a lot of things unrelated to design, but once I found UX, I never looked back. Now, I am close to earning a Master's degree in Informatics with a specialization in UX, along with two years of work experience running my own UX consulting firm.

As a UX and service designer, I take on multiple roles. Primarily, I am responsible for user engagement, conducting research, and contributing to product development. My main interest lies in research, I truly enjoy diving deep to understand how users interact with a product and uncovering insights that drive better design decisions.

The greatest challenge I face, as do many UX designers, is quantifying our impact. We constantly need to prove the value of our work, but it can be difficult since the effectiveness of a redesign often takes time to become evident. Moreover, we must be able to demonstrate its potential value beforehand to justify implementation costs.

For design, I use Figma, as I haven’t found any other software that is equally intuitive. For identifying patterns, I use SPSS, though not extensively. The biggest time-saver for me is Otter AI, which helps transcribe all the interviews I conduct.

Save and provide more details on the steps I’ve taken. This will help track what has been done and make the process easier in the long run.

Don't have any regrets.

Learning new ways to view a problem is what make me stay inspired and how to solve it. Every new project comes with its own set of challenges, so staying ahead means continuously studying and reading.